Thank you for choosing to shop at tinydrawer.shop.
We are committed to providing our customers with a satisfying shopping experience. If you are not satisfied with the items you have received, you may request a return or refund in accordance with the policy outlined below. Please read the following details carefully before submitting a request.
As our company is currently undergoing an inventory optimization and liquidation phase, certain items are being sold at below-cost prices to alleviate ongoing financial liabilities and operational pressures related to warehousing. Nevertheless, tinydrawer.shop remains committed to diligently addressing our customers’ after-sales and refund requests in strict adherence to this policy.
I. Return Request Period
Customers may submit a request for a return or refund within 30 days of receiving their items.
Orders exceeding this 30-day period may not be eligible for return services.
II. Conditions for Returnable Items
Items requested for return must meet the following criteria:
The item must not be damaged by human error or misuse.
The item must remain in normal, usable condition.
All major components of the item must be intact.
The item must be accompanied by its original packaging and relevant accessories (if applicable).
The item must be in a condition suitable for resale.
If an item suffers from quality defects, shipping damage, or if you have received the wrong item, please contact our customer service team immediately for assistance.
III. Situations Ineligible for Return
Returns or refunds may not be processed under the following circumstances:
The 30-day return period has expired.
The item shows signs of damage caused by human error or misuse.
Major components of the item are missing.
Issues arising from abnormal or improper use.
Special items explicitly marked as “Final Clearance” or designated as non-returnable/non-exchangeable.
IV. Refund Processing Time
Once we have received the returned item(s) and completed our inspection and verification process, we will initiate the refund procedure.
Refund Processing Time: Within 3 business days.
The actual time it takes for the funds to appear in your account may vary slightly depending on your bank or payment platform.
Refunds will be issued back to the original payment method used when placing the order.
V. Order Cancellation
Unshipped Orders
If an order has not yet entered the shipping process, customers may contact customer service to request a cancellation and receive a full refund.
Shipped Orders
If an order has already been shipped, it must be processed according to the standard return procedure once the items have been received.
VI. Shipping Damage
If the item(s) you receive exhibit any of the following conditions:
The package is visibly damaged
The product structure is damaged
Parts are missing
The item does not match your order
Please contact Customer Service as soon as possible after receiving the item(s), and provide the following information:
Order Number
Photos of the item(s)
Photos of the outer shipping box (if available)
We will assist you as quickly as possible in processing a refund, replacement, or return.
VII. Return Shipping Costs
For returns resulting from product quality issues, shipping damage, or an incorrect item being sent, we will cover the return shipping costs.
For returns requested due to personal reasons (such as simply disliking the item, incorrect sizing, etc.), the return shipping costs are typically borne by the customer.
Thank you for your understanding and support of tinydrawer.shop. We will continue to strive to provide every customer with a reliable and worry-free shopping experience.